1. Information we collect
We collect information you provide to us, information generated when you use the Services, and limited information from services you choose to use with Caliente AI.
- Contact and account information, such as your name, email address, company, role, and sign-in details.
- Communications and requests, including demo requests, support messages, scheduling information, feedback, and job applications.
- Project and product content, such as drawings, messages, instructions, measurements, and other information you submit while using the Services.
- Usage and device information, such as your IP address, browser and device type, pages viewed, referring pages, and interactions with the Services.
2. Sensitive information
The Services are not designed for Social Security numbers, government identification numbers, financial account details, health information, biometric data, or other highly sensitive personal information. Please do not include this information unless we specifically ask for it and provide an appropriate way to submit it.
3. How we use information
We may use personal information to:
- Provide, operate, maintain, and improve the Services.
- Process requests, create and manage accounts, and deliver requested product features.
- Respond to questions, provide support, schedule demonstrations, and evaluate job applications.
- Understand how the Services are used and improve their performance and user experience.
- Send service-related messages and, where permitted, relevant company or product updates.
- Protect the security and integrity of the Services, prevent misuse, and comply with legal obligations.
4. AI features and project content
Caliente AI uses artificial intelligence to process the drawings, messages, instructions, and other project content you provide so that it can perform the work you request. This information may be processed by service providers that help us deliver those features.
We do not use your sheets or the quantities read from them to train our models.
7. Data retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and why we hold it.
8. Data security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system or method of transmission is completely secure, so we cannot guarantee absolute security.
9. International processing
Caliente AI and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for these transfers.
10. Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent and unsubscribe from marketing emails using the link in those messages.
To make a request, contact us using the address below. We may need to verify your identity before completing it, and some exceptions may apply under law.
11. Children
The Services are intended for business users and are not directed to children. If you believe a child has provided personal information to us, please contact us so we can review and address it.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the date above. If a change materially affects how we handle personal information, we will provide additional notice where required.
13. Contact us
If you have questions about this policy or want to make a privacy request, email us at info@caliente-ai.com.